PRIVACY POLICY

Opera York and its agents take the issue of privacy seriously. To ensure the privacy of personal patron information (current and potential ticket buyers and donors), Opera York will abide by the following policies.
Personal information on Opera York patrons may include:

  • Name, home and business address, telephone numbers, e-mail address
  • Age and birth date
  • Personal and public financial information
  • Purchasing and donating history
  • Medical information (related to seating needs)
  • Professional and personal relationships, affiliations and activities
  • Artistic preferences and other personal interests
  • Seating and donation preferences
  • Patron communications such as letters or verbal feedback

 

How we use this information:

  • To communicate with and maintain a responsible professional relationship with Opera York patrons
  • To understand the needs and desires of patrons, and to develop sales, service and donor programmes suitable to Opera York patrons
  • To meet legal and regulatory requirements
  • On occasion, we exchange names from our mailing lists with other cultural organizations we feel our patrons would be interested in. We do not sell or exchange our e-mail lists.
  • Sponsorship plays a vital role in funding our operations. On behalf of our sponsors, we may occasionally share special promotions with our patrons

Consent for the collection, retention and use of personal patron information is implicit when patrons provide such information. Opera York patron information is never sold, but on occasion Opera York exchanges names and addresses from its database with other organizations that Opera York believes would be of interest to its patrons. Patrons may request that Opera York limit its communications with them, or specify that their names not be exchanged with other organizations, by contacting Opera York. These requests will be implemented immediately although due to the extensive lead-time for printing and processing of our mailings, communications may not cease for a one-month period.

Please Note: Information posted on operayork.com and on all electronic mailings issued by Opera York —including dates, casting, pricing, repertoire and productions—is assumed correct at time of transmission and is subject to change.

Terms & Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

Acceptance
These Terms and Conditions of Use apply to the entire website, including any third-party content, and by accessing and using the website you agree to be bound by all applicable laws and have entered into a binding contract with us containing these Terms and Conditions of Use. If you do not accept these Terms and Conditions of Use, you must not access or use the website. We may revise these Terms and Conditions of Use at any time by updating this posting. Your continued use of the website will be conditioned upon the Terms and Conditions of Use in force at the time of your use. Your use of the website after any such changes are posted will signify your acceptance of these revised terms. You should visit this page periodically to review the then current Terms and Conditions of Use.

Use of Website
You agree to use the website for lawful purposes only and in a manner consistent with all applicable laws, rules and regulations. Potential users in any jurisdiction where laws (whether common or statutory) would:

  1. void these Terms and Conditions of Use in whole or in any essential part (the essential parts being at least, but not only, the provisions relating to the governing law and the disclaimer and limitation of liability); or
  2. render accessing or using the website illegal, are not authorized to use the website.
Any material downloaded or otherwise obtained through the use of the website is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

Proprietary Rights and Restriction of Use
“Content” of the website includes (without limitation), text, audio, images, video, data, software and website appearance and design, and is property of Opera York or third parties and is protected by Canadian and international copyrights, trade-mark and other proprietary rights and laws. All names, marks, logos and other identifications of Opera York are the exclusive property of the organization and all rights are reserved. Content is for your own use, for non-commercial and educational purposes only. No whole or part of any Content may be used for any purpose whatsoever without express written approval of Opera York prior to each use. You acknowledge that any unauthorized use or reproduction of Content will cause irreparable damage and you consent to the entry of injunctive relief against such use. If you are granted permission to use any Content, you must cite the author and source of the Content along with the URL www.coc.ca each time you do so. Except as set forth above, you may not republish, copy, reproduce, transmit, frame, hyperlink, upload, post or distribute in any way, or create derivative forms of (in any medium) this Content. Modification of any of the Content, use of Content for any other purpose, or use of any of the Content on any other website or network computer is strictly prohibited and is a violation of Opera York’s proprietary rights.

Disclaimer
THE WEBSITE AND THE CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WHILE WE ENDEAVOUR TO PROVIDE INFORMATION THAT IS CORRECT, ACCURATE AND TIMELY, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH RESPECT TO THE WEBSITE AND THE CONTENT WHETHER EXPRESS, IMPLIED OR COLLATERAL OR WHETHER ARISING BY STATUTE, COURSE OF DEALING, CUSTOM OR USAGE OF TRADE, INCLUDING, WITHOUT LIMITATION: (I) THE CONTENT CONTAINED IN OR MADE AVAILABLE THROUGH THE WEBSITE WILL BE OF MERCHANTABLE QUALITY AND FIT FOR A PARTICULAR PURPOSE, (II) THE WEBSITE OR THE CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR TIMELY, (III) THAT THE OPERATION OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, (IV) THAT DEFECTS OR ERRORS IN THE WEBSITE OR THE CONTENT (BE THEY HUMAN OR COMPUTER ERRORS) WILL BE CORRECTED, (V) THAT THE WEBSITE WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS, (VI) THAT COMMUNICATIONS TO OR FROM THE WEBSITE WILL BE SECURE AND/OR NOT INTERCEPTED, AND (VI) ANY AND ALL WARRANTIES, OBLIGATIONS, AND CONDITIONS ARISING OTHERWISE. THE USE OF THIS SITE, THE CONTENT AND THE SERVICES IS ENTIRELY AT YOUR OWN RISK.

Limitation of Liability
You agree in using the website that Opera York (and their officers, directors, employees, agents and each of their respective successors and assigns) shall not be liable under any circumstances, including but not limited to negligence, for any loss or damage whatsoever, direct, indirect, consequential, punitive, actual, incidental, special, exemplary or otherwise, including, without limitation, loss of profits, business interruption or loss of information arising out of the use or inability to use the website or the Content, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise, even if we knew or ought to have known of the possibility of such loss or damage. By using the website, you waive any claims you may have against the Opera York which may result from use or inability to use the website.

Indemnification
You agree that your use of the website and/or the Content shall not be made the basis for any claim, suit, demand or cause of action or other proceeding against Opera York, their respective affiliates or licensors. You agree, at your own expense, to indemnify, defend and hold both Opera York, their respective affiliates, licensors and their respective directors, officers, employees, representatives, and agents harmless against any claim, suit, demand, action or other proceeding brought or threatened by a third party as a result of (i) your breach of these Terms and Conditions of Use; and/or (ii) your use of the website and/or the Content.

Site Links
The website may include links to other Internet sites maintained by third parties ("Linked Sites"). We provide access to Linked Sites solely as a convenience to you. We have no control over Linked Sites and you acknowledge and agree that we are not responsible for the availability of Linked Sites and you agree and understand that inclusion of Linked Sites does not imply endorsement by Opera York of the Linked Sites or any content, advertising, products or other material available from Linked Sites. We shall not be held responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any Linked Sites, and we do not make any representation or warranty of any kind regarding any Linked Site including, without limitation,
  1. any representation or warranty regarding the legality, accuracy, reliability, completeness, timeliness or suitability of any content on such third-party web sites
  2. any representation or warranty regarding the merchantability and fitness for a particular purpose of any material, content, software, goods, or services located at or made available through such third-party web sites, or
  3. any representation or warranty that the operation of such third-party web sites will be uninterrupted or error free, that defects or errors in such third-party web sites will be corrected, or that such third-party web sites will be free from viruses or other harmful components. While Opera York generally accept links to this website, we reserve the right to prohibit or refuse to accept any link to the website and, upon our request, you agree to remove any link you may have to the website.

User Information
With the exception of requests for proposals and any personal information submitted through the website, unless otherwise agreed to in writing between you and Opera York, any information or materials which you may provide to us (whether electronically or through your access to or usage of the website) including feedback data, such as questions, comments, suggestions or the like regarding any information contained on the website, shall be deemed to be non-confidential and we shall have no obligation of any kind with respect to such information and/or materials. You hereby grant Opera York a royalty-free, perpetual, non-exclusive, irrevocable, unrestricted, worldwide license to (i) use, reproduce, store, adapt, translate, modify, make derivative works from, transmit, distribute, publicly perform or display such information and materials for any purpose and/or incorporate such information and materials in any form, media or technology now known or developed in the future, and (ii) to sublicense to third parties the unrestricted right to exercise any of the foregoing rights. In addition to the grant of the above license, you hereby (i) agree to waive all moral rights in such information and materials in favour of Opera York and (ii) acknowledge and agree that Opera York are not responsible for any loss, damage or corruption that may occur to such information or materials.

Security
Any information sent or received over the internet is generally unsecure. We cannot guarantee the security of any communication to or from the website.

General Terms
These Terms and Conditions of Use constitute the entire agreement between you and Opera York with respect to the subject matter hereof. These Terms and Conditions of Use shall inure to the benefit of, and be binding upon you, Opera York and each of our respective successors and assigns. The invalidity or unenforceability of any provision of these Terms and Conditions of Use or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein and any such invalid provision or covenant shall be deemed severable from the rest of these Terms and Conditions of Use. No waiver of any of these Terms and Conditions of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Governing Law and Jurisdiction
By accessing or using the website, you agree that all matters relating to your access to, or use of the website and the its Content shall be governed by the laws of the Province of Ontario and the laws of Canada, without regard to conflict of laws principles. You agree and hereby submit to the exclusive jurisdiction of the Federal Court of Canada and/or the courts of the Province of Ontario with respect to all matters relating to the website.

Privacy Policy
The terms of the Opera York privacy policy are incorporated herein. You consent to the use of your personal information by Opera York and/or their third party providers and distributors in accordance with the terms and for the purposes set forth in such privacy policy.

Ticket Policy

The terms of the Opera York ticket policy are incorporated herein.

Your Order
All Sales are final. Payment is processed immediately on receipt of order, after which there are no cancellations or refunds. Opera York regrets that we cannot accept conditional subscription orders. All seating requests are based on availability and are not guaranteed.

Snow Policy
Opera York is committed to honouring its published performance schedule. All Opera York performances will proceed as scheduled regardless of extreme weather conditions. Please allow for plenty of extra time when travelling to the theatre in inclement weather.

We regret that tickets not used due to inclement weather cannot be refunded. Opera York tickets may be exchanged for another performance of the same opera (subject to availability and service charges) up to and no later than one full Opera York Ticket Services business day before the original performance date.

Ticket Exchanges

All tickets are exchangeable for another performance of the same opera (subject to availability) up to and no later than one full business day before the original performance date.

How
Tickets may be exchanged through RHCPA Ticket Services by phone or e-mail. Tickets may also be exchanged in person at the Richmond Hill Centre for the Performing Arts Box Office. Voided tickets must be returned in order to obtain new tickets.

Lost Tickets
Lost tickets can be replaced free of charge by contacting RHCPA Ticket Services. If you forget your tickets on the day of the performance, don't rush home. We will be happy to replace your tickets free of charge at the Richmond Hill Centre for the Performing Arts Box Office, no later than one hour prior to curtain.
Wheelchair Seating Limited wheelchair seating is available at the Richmond Hill Centre for the Performing Arts. Contact RHCPA Ticket Services to arrange for seating. Wheelchair seating must be arranged at the time of ticket purchase and cannot be accommodated on the day of the performance.

Cameras & Recording Devices
The use of cameras, video cameras or sound-recording devices of any kind is prohibited in Richmond Hill Centre for the Performing Arts. These devices must be checked at Patron Services located on the Main Level before entering the auditorium. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images and may be asked to leave. No refunds will be issued.

Children & Babes in Arms
All patrons, including children, must have a ticket for the performance. Children 15 years of age or under must be accompanied by and seated next to an adult. There is a limit of two young people’s tickets per adult ticket. Children should be able to sit quietly throughout the performance. If unable to do so, children and their accompanying adult will be asked to leave the auditorium. Babes-in-arms will not be admitted.

Electronic Devices
Wristwatch chimes, cellular phones, pagers and all other electronic devices are extremely disruptive and must be turned off before the performance. If a patron has an emergency and must be contacted during a performance, he or she should contact Patron Services for assistance before the performance.
Etiquette Patrons are reminded that Richmond Hill Centre for the Performing Arts is an extremely lively auditorium and that all audience noise is accentuated and will be audible to other patrons. Turn off all electronic devices, avoid talking, coughing, humming, moving loose seats, kicking the backs of seats, rustling programs, and unwrapping candies or cough drops. In consideration of patrons with allergies avoid wearing perfumed beauty products and fragrances. Please remain in your seat until the performance has completely ended and the house lights have been turned on.

Latecomers
In the interest of safety and for the comfort of all patrons and performers, latecomers are not permitted to enter the auditorium or be seated unless there is a suitable break in the performance (usually intermission). Patrons leaving the auditorium during the performance or returning late after intermission may not be readmitted.

Parking & Road Closures
Please note that if there are events in the downtown core, parking can be difficult to find. Check for special events that may cause road closures, especially on weekends, and give yourself extra time to arrive at the opera house. Due to the great costs of overtime, and the inconvenience to other patrons, performances will start promptly at the time printed on the ticket. It is the responsibility of the ticket holder to arrive in sufficient time to be in their assigned seat by the advertised starting time—please plan to arrive early.

Smoking
The Richmond Hill Centre for the Performing Arts is a smoke-free facility.